This warranty and return policy apply to all Dual implant products, this policy only covers the replacement of products, but not any associated costs and expenses, including but not limited to any associated treatments.

 Warranty conditions

Dual implant guarantees that, if any product is defective as a result of a failure of the material strength and stability of the product during the guarantee period, Dual implant will replace the product with the same or substantially equivalent product., Provided that the following guaranteed conditions are individually and collectively met and documented:

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# Dual implant guarantee implant devises and accessories lifetime, in case, when will be proven that Dual implant system components were used in accordance with the requirements of the instruction for use and under indications, conditions and contraindications which described by the manufacturer in the instructions for use.

# Products have been used exclusively and not in combination with any other manufacturer’s products.

#Warranty case appeared because products were implanted to the patient with absolute / relative contraindications.

# No guaranteed case resulting from an accident, a trauma or any other damage caused by the patient or a third party

# Providing a request for guaranty not later than three months after a case arises (shipping charge may apply), Notification can be sent via form on Dual implant web page:  (dualimplant.com)

# Implants where the content of the package was compromised can be exchanged if the customer sends a notification immediately after product delivery with clear determination of the LOT number and quantity. Notification can be sent to your distributor or via form on the dualimplant.com web page.

 

Eligibility

To receive warranty benefits, the treating clinician or distributor must notify Dual implant, Notification is accomplished by submission of a properly completed Warranty and Return Form with return of properly cleaned and decontaminated device packed such to prevent damage throughout transportation. Clear procedure for cleaning, decontamination, packaging and labelling for such devices available in Instruction for Product return.

 

Important!

Warranty and Return Form available on the webpage dualimplant.com as Warranty and Return Policy or you may contact Customer Service representative. All warranty claim submissions must include the LOT number of all devices. Failure to provide this information or any other required information, or failure to return original devices, may result void of the warranty policy.

 

Limits and limitations

This warranty policy is the only warranty provided by Dual implant hereby disclaims any other warranties, express or implied hereby Dual implant excludes any liability for lost earnings and direct or indirect damages as well as collateral and consequential damages, directly and indirectly related to products, services and information.

 Guarantee territory.

 This guarantee applies inside EGYPT to the products manufactured by Dual implant.

 

Modification or termination

Dual implant may modify or terminate this warranty policy at any time in whole or in part. Changes to or termination of the warranty policy will not affect the warranty given for the products implanted prior to the date of the change or termination.

Product exchange

 Not used products can be exchanged (same or greater value) within six (6) months of invoice date but must have a minimum six (6) months shelf life (shipping charge may apply).

All items must be in their original packaging, undamaged, unmarked and unopened.

In any case the Warranty and Return Form shall be filled and sent together with the products.

If the product was in use, follow the procedure for cleaning, decontamination, packaging and labeling for such devices available in Instruction for Product return.

 

Reporting procedure

 Distributors / Healthcare professionals / Patients that have received information about suspected incidents related to a Dual implant products, shall immediately forward this information to the manufacturer via submission of application in “Contact us” on the webpage  www.dualimplant.com/contact or call Customer Service at +201065556657